Skip to content
  • Login
My Emma

My Emma

myemma.com
What is your customer experience with My Emma?

My Emma Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

My Emma has a 1.7 star rating from 15 reviews, with 20% of users likely to recommend. Consumers report high prices, poor reliability, limited product benefit, and frequent requests for refunds.

Positive Feedback

Some users mention competitive pricing for inmate packages and an occasional helpful representative; a few say they'd recommend after good support.

Negative Feedback / Risk Areas

  • Widespread My Emma customer complaints about unreachable customer service and unresponsive support.
  • Frequent billing and refund disputes including unauthorized charges and subscription/auto-ship confusion.
  • Product efficacy and safety concerns, including worsened symptoms and delivery or order errors.

Key Takeaways for Future Customers

  • Read My Emma reviews and subscription terms before ordering.
  • Document charges and expect to request a refund if needed; escalate to your card issuer if unresolved.
  • Be cautious with auto-ship or membership options and persistent customer service issues.
View full overview ›

Tired of being ignored?

PC collective complaint

Start a collective complaint today and gather other consumers facing the same issue with a company. By collecting 20 signatures, you can raise awareness, and your complaint will be sent directly to the company.

Start Collective Complaint
Show reviews that mention
order refund customer customer service service phone card fraud bank email
Filter review
Sort by
Anonymous
map-marker Bristol, Connecticut

Didn't. Order got charged

I got charged for Emma on my discover card $176.00. I didnt order it on December 24. I would like a refund Please

Robert Gauvin

View full review

User's recommendation: Wasn’t satisfied. Didn’t get to talk with customer service

Janice G Avs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Didn’t order like a refund

We received a 4-pack of Emma we didn't order for 176.40 on December 24, 2025. I would like a refund to my Discover card, Robert Gauvin. I didn't authorize.

View full review
Loss:
$176
Cons:
  • I have some from before not using

Preferred solution: Full refund

Elizabeth K Mfu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Return of supplements

No one answered & it automatically said YES when I tried to say NO that my issues WAS NOT RESOLVED

I have been very disappointed with your products and the coaching program I was basically forced into subscribing

View full review
Loss:
$1250
Cons:
  • Coaching was all about weight loss
  • Supplements made no difference
  • Promo video was a lie

Preferred solution: Apology

User's recommendation: SUCKS

Max P Mqb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Denver, Colorado

Product question

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Dec 11, 2025

Favorable

Original review Dec 09, 2025

After following the dosage instructions, the product did not provide relief or results expected. I contacted Emmas customer service unit and promptly received a notice that Id be receiving a refund.

View full review

User's recommendation: If you have the same experience, follow up as I did.

Hortence Gor

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

The orim system sucks.In charge of the two counts

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Hello, Alexa. Text messages from yo saying that just sent me 15 I wanna know what i was charged with that because that's ridiculous. Why would I buy so many bottles even if you work

View full review

User's recommendation: I said I order some stuff. You are in good faith and I just realized that you just sent me 15 bottles. I want to know what you're talking today. And why just send me so many? I don't know if the stuff works. Why would I buy so many at 1 time somebody needs to get back to me? This is nonsense. Response too many aircraft controllers in ticks into hauling out of work because they stopped getting paid. It's eleven for us social

Adasia Rql
map-marker Utica, New York

Order

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Can't even talk to a person not interested in the only two choices you offer. Wanted to discuss an order.

I chose your site because it said delivery within 2 days. Now Thanksgiving is almost here and the order isn't even shipped yet.

View full review
Pros:
  • Good prices for inmate packages
Cons:
  • Takes to long to send out but take money wuick

Preferred solution: To talk to a person

User's recommendation: Don’t waste your time trying to speak to someone

Raudel Ruc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New York, New York

Disappointed

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I sent an email stating the product caused diarrhea. I said I want to cancel my subscription, and asked for a refund. Please respond.

I couldnt leave a message when I called because the mailbox was full.

View full review
Shanil P Vki

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Ordering

I want to speak to customer service. My name is Mr.

Shanil Perera. Phone number: 424768****.

Email: shanilcperera9@***.com. Contact me soon.

View full review
Pros:
  • Great need to refill

Preferred solution: Wish to order

Elizabeth C Vuz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Trumbull, Connecticut

Noone returns my emails

Subject: Urgent: Incorrect Charge and No Response

Hello,

I was charged incorrectly and have sent two emails without receiving any response. I'm also still waiting for my products to arrive. When I call, the phone number only seems to connect to marketing and then disconnects, which has been very frustrating.

I originally intended to purchase one item but upgraded my order, and I was charged twice. This is not acceptable, and I'm very disappointed with the lack of communication.

Please look into this matter urgently and contact me as soon as possible to resolve the incorrect charge. If I don't hear back soon, I'll need to contact my bank to dispute the charges.

Thank you,

Elizabeth Correa

860-985-**** lizcorr77@***.com

View full review
Loss:
$200
Cons:
  • Customer service very unprofesional

Preferred solution: Full refund

1 comment
Shante Hfg

Mujhe aapka number chahie mujhe baat karni hai girlfriend

Dianna C Gfl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Fort Payne, Alabama

My refund

Updated by user Oct 31, 2025

I have not gotten the help I needed. I need someone accounting

Original review Oct 31, 2025

My card was hacked, and I need to give you my new account # in order to get my refund. Thanks.

I had a colonoscopy recently; my doctor doesn't want me to use this right now. I will be taking meds prescribed by him.

I have no problem with Emma. I want to give you my new card #.

View full review
Loss:
$11
Pros:
  • Very good product

Preferred solution: Full refund

User's recommendation: Try it! I had great results. I am just having some health issues.

Cathy P Oew
map-marker Baltimore, Maryland

Bloating

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I am very disappointed in this product. My bloating is worse since taking it.

Do you have a money-back guarantee? I don't need a phone call because I already have a gastroenterologist and a nutritionist who suggested I give you a try, but I'm not happy with the results.

View full review
Loss:
$59
Pros:
  • I see no pros
Cons:
  • Still have major bloating

Preferred solution: Full refund

Lashonna Ize
map-marker Lansing, Michigan

Order Emma supplement capsules

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

The lady that helped me was great. She did a wonderful job.

She responded to all of my questions and was really appreciated. Ic will recommend your company to friend Emma family.

Thank you again. Will be waiting for delivery of my order.

View full review
MironShirley E
map-marker Boaz, Alabama

I really need to talk to someone, if not I will call the bank!

Talk with some one please, so to much to write

You left the computer red for a very long time. Sent me two packages of Emma .

I thought well if I liked the I might want to keep them, but they did nothing for me.i want a refund on them, it nearly cause me to use all my accounts.pleasesend me all I need to send the pills back to you. 5 bottles

View full review
Anonymous
map-marker Boaz, Alabama

Order Emma supplement and the order is messed up!

You still havent listened to me, I want my money back ,are you trying to push me past the time limit?I am calling my card company and better business if I dont hear from you by 12,please now

View full review

User's recommendation: Please check this company out they haven’t

Anonymous
map-marker Albany, California

Missing shipment

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I ordered Emma already. I have not received my shipment!

Please let me know the status.

Where is my order? Please (415)623-****.

View full review

User's recommendation: Prompt support please

Stephen F Ypc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Trying to talk with someone with the company to cancel my order and no one will respond to me none of the phone numbers work

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

The product does not work and I want to cancel my order if you do not answer me, I will just stop my credit card payments as fraud

View full review

User's recommendation: Don’t buy this product. It’s no good. The customer service is no good. I can’t get in touch with no one.

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article